Privacy policy

MAYAH (MAYA INDUSTRIES Ltd)

MAYAH is committed to keeping your data safe and respecting your privacy. This privacy policy informs you how we collect, use, and protect personal information.

This version was last updated on 22 April 2026. Sometimes we may make changes to this policy to reflect how we process your data. If those changes are important, we will make this clear on our website or by other means such as email.

Our Contact Details

MAYA INDUSTRIES Ltd (trading as MAYAH)
61 Somers Road, Malvern, WR14 1JA
hello@mayamothers.co.uk

The Type of Personal Information We May Collect

The personal data we collect depends on the activities you carry out with us. We may collect, use, store and transfer the following types of personal data.

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, your name and contact details such as email and telephone)
  • Transactional or billing information when you make purchases on our site (credit or debit card information and delivery address)
  • Customer service information (tracking conversations on social media or via email)
  • Information provided when you participate in market research, surveys or competitions
  • Information collected via cookies or similar technologies
  • Technical data, including IP address, browser, time zone setting, approximate device location, connection data, browser plug-in types, device type, platform, operating system, browser type and version, and information about how you use our website and systems
  • Usage data, including information about how you use our website, products and services, together with responses to surveys, competitions and promotions
  • Marketing and communications data, including your preferences in receiving marketing from us

How We Get the Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Market research (so that we can curate the best products for you)
  • Marketing communications (to ensure you are informed about everything that is going on with MAYAH)
  • Transaction and billing information reasons (when you place an order), including credit or debit card details and delivery address
  • Customer services (so we can ensure you receive the best experience possible)
  • Information from promotions or competitions run on social media or similar channels
  • Information collected automatically via cookies or similar technologies when visiting our website

We also receive personal information indirectly from the following sources in the following scenarios:

  • Social media communications, including Instagram and Facebook

Who We May Share This Information With

  • Legal counsel or similar advisers
  • Suppliers and service providers (for example, payment processors or delivery fulfilment companies)

Lawful Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time. You can do this by contacting us directly or updating your details by clicking “unsubscribe”.
  2. We have a contractual obligation. For example, to ensure you receive your orders.

How We Store Your Personal Information

Your information is securely stored.

We keep your personal information (email, name, phone number and address) until the time by which you request to no longer be sent any communication. We will then dispose of your information within a month of this date, but you will not be contacted by us within that month.

All transactional data is stored securely and is not utilised for anything other than processing orders and ensuring product delivery.

Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@mayah.co.uk if you wish to make a request.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@mayamothers.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s Address

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: www.ico.org.uk